Frequently Asked Questions (FAQs)
The below questions and answers should help clarify customer queries regarding the working of the site to order management.
- How do I register for an account?
- Please click here to register. Follow the simple registration process to create your account with us.
- How do I register for a corporate account?
- Firstly you will have to register for a standard account. After that please send an email to corporate@gridzdirect.com and quote your username that you registered with. We will then contact you within 48 hours to verify certain corporate requirements.
- How do I place an order?
- Firstly you must create an account with gridzDIRECT. This is a free and very easy procedure. Please click here to register. Once registered you can follow a few simple steps to place an order with us.
- What payment methods are accepted on gridzDIRECT?
- At gridzDIRECT we want to make our customers as comfortable as possible. For that reason we accept multiple payment methods.
- -Credit Card Online: At the time of purchase you can select to pay immediately online through a credit card payment.
- -Credit Card on Delivery: If this option is selected then at the time of delivery our driver will bring an electronic swipe terminal where you will be asked to swipe your card and enter the necessary payment details.
- -Cash on Delivery: If this option is selected then you will be asked to pay cash upon delivery of the products. Please make sure that you have the exact amount ready as per your order value.
- -Purchase Order (PO): This option is only available to our approved “Corporate Clients”. This service will allow the corporate client to have a credit facility with us where we will process orders and accept payment after a predefined period of time. To learn more about becoming a corporate client, please click here.
- When do I receive my order?
- If items are in stock then we commit to deliver within the UAE within 2 business days, unless stated otherwise on the product information.
- Do we store credit card details on the site?
- gridzDIRECT does not store any customer credit card details on the site after an order has been placed.
- Why am I being asked for my credit card or identification details?
- In an effort to provide a more secure shopping experience, and in line with our banks security requirements, we may from time to time ask for a copy of a valid ID and the front side of your credit card. This may be at the time of delivery, or at the time of order processing. We accept the following as a form of valid ID (UAE labour card, UAE driver’s license, passport copy)
- How do I track my order (Personal)?
- The order processing will take place according to the below diagram. As a customer you will be able to log into your account at any time and view your order status.
- How do I track my order (Corporate)?
- The order processing will take place according to the below diagram. As a customer you will be able to log into your account at any time and view your order status.
- What locations does gridzDIRECT deliver to?
- At the moment we are only accepting orders from the UAE.
- How do I cancel an order?
- If you would like to cancel an order then please login to your account dashboard and generate a “Cancellation Request Ticket”. For more information, please see "Request to Cancel an Order".
- Will I be charged if I cancel my order?
- If an order is requested to be cancelled then a charge of 10-50% of the product value may be applied and is up to the management's discretion. Please see “Request to Cancel an Order”.
- What happens if my delivery is damaged?
- It is the responsibility of the customer to check the package upon delivery. Once delivery note is signed by the customer, returns will not be accepted. If there is damage to the delivered product then the package should not be signed for.
- How do I return goods?
- Unless it is due to a products being damaged at the point of delivery, or defective due to a manufacturing fault, we do not accept returns on any of the products ordered through gridzDIRECT. For more information, please see "Orders, Cancellations and Returns".
- What happens if my goods are DOA (Dead On Arrival)?
- If you find that there is a manufacturing fault with the device within the first 7 days after delivery then please generate a ”Support Ticket” from your account dashboard mentioning the complete details of the fault. Alternatively you may call +971 4 254 6222 and ask for assistance.
- Are there any delivery charges?
- All orders above AED 1000 include free delivery within UAE. Any orders below AED 1000 are subject to an AED 20 charge.
- How do I see more product details?
- After locating your product of choice (e.g. Phone, Camera, Laptop etc), you may click on one of the tabs below the product that will provide more detailed specifications. If you still have any questions on our products you can simply contact our support team by creating a ticket on our Helpdesk once you login to your account. Furthermore, you may also interact with our support team in real time using our ‘Live Chat’ feature. Also, you can use the Products Questions link on the product page to ask questions and even see previous questions and answers by other users.
- How do I search for a specific model?
- There are various ways to search for your desired product. One of the quickest ways is to enter the model number into the “Search Box” located at the top right hand side of the page. Alternatively you may browse from the category menu and select the specific brand or product category.
- How do I find out about the latest special offers?
- Most of the special offers will be visible from the gridzDIRECT homepage. However you may also see a full list of latest deals and hot deals from the “Product Offers” section under the "Specials menu.
- What is a pre-order product?
- In an effort to ensure our customer a chance to purchase the latest and fastest selling products in the market, gridzDIRECT will give the option to pre-order the products to ensure availability upon delivery.
- Can I view/change my account details?
- All account information is viewable in the “Account Dashboard” section of the users profile.
- Can I request a product which is not shown online?
- We strive to offer all of the latest products available, however if there is a specific product that you would like and is not available on gridzDIRECT then please use our "Find It" feature which is located on the left side of the website design.
- Can I give gridzDIRECT my feedback?
- We at gridzDIRECT would love to hear about any ideas or suggestions that you feel would improve the quality of service that we can offer. Please send a mail to feedback@gridzdirect.com or click on the feedback link from your account dashboard.
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